Minerals meet kombu
Hard water carries calcium and magnesium. Calcium binds to alginate on the kombu surface. This makes a cloudy film. It also leaves a chalky, harsh edge.
Bonito minds it less
Bonito flakes are less sensitive to hard water. Some tests even show a stronger bonito aroma. The kombu side is what suffers.
What to do at home
Check your city water report. Under 60 mg/L counts as soft. Above that, use a filter jug or soft bottled water.
Make two small pots side by side. Use tap water in one. Taste them warm.